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Preparing for your service appointment:

Before our technician arrives at your home, take a moment to make sure you’re prepared for the appointment.  Here are a few things to do in preparation for your service appointment:

  • Know where the components of your heating and cooling system are located.
  • Be ready to explain clearly what symptoms or problems you’re having (or have had).
  • Know how long ago the issue began.
  • Make sure the system is accessible by the technician. If there is something blocking any of your equipment, please move it.
  • If your system’s products are in an attic or crawl space, please make it easily accessible.
  • Lock pets in a separate room so they don’t get in the way or get hurt.
  • Make sure there’s an adult (18 or over) home to legally allow entry to your home.
  • Be prepared to answer the phone. Many technicians will call to confirm the appointment on their way.
  • If you rent your home, make sure you have your landlord’s permission to have your system serviced.  Have your landlord’s name and phone number available - the technician will call the landlord to obtain authorization to service the unit.
  • If your heat pump or air conditioner is frozen and iced over, shut it off before the technician arrives so it’s thawed and ready for service.
  • Make available a file containing information on all prior services performed on your system.
  • Be prepared to make a payment to the technician – we accept credit cards, checks, or cash.

Basic trouble shooting items:

We do not recommend servicing your own HVAC equipment but there are a few things that you can safely check:

  • Make sure your thermostat is working and that it’s set to the proper mode.
  • Check your filter – a dirty air filter is a common cause of problems.
  • Check the breaker to make sure there is power to the unit.
  • Make sure the door on the furnace is closed.  The service door on the furnace has a safety switch that turns off the furnace when the door is open.
  • Check the ‘light’ switch.  Is the switch next to your furnace turned on?   This switch is the shutoff switch for your furnace.  Sometimes this switch is accidentally turned off.

For Emergency 24-hr Service Call 605.371.3076

For safety and warranty reasons you should never attempt to service your unit yourself.