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Before our technician arrives at your home, take a moment to make sure you’re prepared for the appointment.  Here are a few things to do in preparation for your service appointment:

• Know where the components of your heating and cooling system are located.
• Be ready to explain clearly what symptoms or problems you’re having (or have had).
• Know how long ago the issue began.
• Make sure the system is accessible by the technician. If there is something blocking any of your equipment, please move it.
• If your system’s products are in an attic or crawl space, please make it easily accessible.
• Lock pets in a separate room so they don’t get in the way or get hurt.
• Make sure there’s an adult (18 or over) home to legally allow entry to your home.
• Be prepared to answer the phone. Many technicians will call to confirm the appointment on their way.
• If you rent your home, make sure you have your landlord’s permission to have your system serviced.  Have your landlord’s name and phone number available – the technician will call the landlord to obtain authorization to service the unit.
• If your heat pump or air conditioner is frozen and iced over, shut it off before the technician arrives so it’s thawed and ready for service.
• Make available a file containing information on all prior services performed on your system.
• Be prepared to make a payment to the technician – we accept credit cards, checks, or cash.